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Faq

 

FAQS - Wall Mounted/Freestanding Cigarette bin  

 

Q. WHAT ARE WALL MOUNTED CIGARETTE BIN SUPPLIED WITH?
A. Every WALL MOUNTED CIGARETTE BIN is supplied with a complete mounting kit that includes expansion bolts, universal key & brush to empty and dust off the unit - and emptying & maintenance instructions.

As all Wall Mounted Cigarette Bins are 1 piece units there is no need for any separate mounting plate installation. You simply secure your Wall Mounted Cigarette Bins wherever you want it, and that's it. By the way, that's another reason why Wall Mounted Cigarette Bins are the most secure wall/post/bollard ashtrays available.

 

Q. HOW EASY IS AN WALL MOUNTED CIGARETTE BINS TO INSTALL?
A. Actually it's very easy. Anyone with basic handyman (or handywoman) skills should be able to install an Wall Mounted Cigarette Bins. If you know which end of a drill is the pointy bit, you won't have any problems either.

 

Q. WHAT SPECIAL TOOLS WILL THE INSTALLER NEED?
A. A drill, spirit level and marking pencil or texta. Everything else is supplied.

 

Q. HOW DO YOU INSTALL CIGARETTE BINS?
A. Wall-mounting: Use spirit level to ensure the unit will be at 90 degrees vertical and mark intended holes. Drill the two mounting holes. Insert expansion bolts into holes and use the tightening nuts to secure the Cigarette Bins to your wall by using security tool (spanner). That's all there is to it!

B. Floor standing:  Drill the three mounting holes. Insert expansion bolts into holes and use the tightening nuts to secure the Ashtray to your wall by using security tool (spanner). That's all there is to it!

 

Q. HOW LONG DOES AN WALL MOUNTED CIGARETTE BIN INSTALLATION NORMALLY TAKE?
A. Approximately 15 minutes. A professional tradesman or proficient handy-man can install an Wall Mounted Cigarette Bin in around 5 minutes.

 

Q. IS THE CIGARETTE BIN EASY TO EMPTY?
A. Very easy! It's a one step process. Simply place a bucket or bag underneath the unit and open the trap door at the base using the security key - and all contents drop out. A quick wipe over the outside on a regular basis will help keep the surface nice and shiny - which is important as smokers will generally not use a dirty unit.

 

Q. HOW OFTEN SHOULD WE EMPTY OUR CIGARETTE BINS?
A. Short answer: As often as possible.

Longer answer: Every location is different. In most cases it's best to empty your Wall Mounted Ashtrays at least every week. If you're not a Telstra Dome, MCG or Sydney Airport this is usually sufficient. Don't worry too much because within a week or two of installing your Wall Mounted Cigarette Bins you'll quickly discover exactly what your smoker traffic is and how often emptying is required.

 

Q. WHAT HAPPENS IF I FORGET TO EMPTY OUR WALL MOUNTED ASHTRAY AND IT IS FULL TO OVERFLOWING?
A. Try to avoid letting this happen. Smokers can't do the right thing if your Ashtray is overflowing. Environmental factors such as humidity can make the filter, paper, gum and resin from the cigarette butts clump and ball together like wet toilet paper. A poker rod or stick may need to be inserted into the unit to loosen and dislodge the contents.

It’s better to clean once per week at a minimum. As a reminder you could schedule to clean your Ashtray the same day your rubbish bins are put out for Council collection. Also a dirty overflowing unit looks very unattractive and will degrade the appearance of your premises as opposed to enhancing it - which totally defeats the purpose of installing your Ashtray in the first place.

 

Q. HOW MANY CIGARETTE BINS DO WE NEED?
A. In most cases one or two separate Cigarette Bins located at the most appropriate locations will suffice but it all depends on the size and type of your location. If your location caters to large numbers of smokers or experiences high smoker traffic you may wish to consider our recently are developing Cigarette Bins Duo Ashtrays which combine two Cigarette Bins into one mounted unit. It's often said that "less is more" but when it comes to ashtrays, in reality "more is more".

 

Q. WHY IS OUR CIGARETTE BIN IS ALWAYS FULL?
A. If you find your Cigarette Bins are always full, or fill up more quickly than you expected – that's actually good news because it means your staff and customers are using them correctly. You may need to install another Cigarette Bins if demand is high, or you may need to increase the frequency of your cleaning schedule.

Alternatively, our Cigarette Bins Duos can assist by doubling the butt storage capacity at the location. Some of our 'high smoker traffic' customers such as night clubs, shopping centers and restaurants that now have designated smoking areas empty their Eco-Poles every day.  Considering that every butt collected by an Cigarette Bin could have ended up as litter, that's good for all - and great for our environment.

 

Q. WHAT HAPPENS IF I LOOSE MY KEY?
A. No problem – you can order new keys from us at any time. Don’t forget that if you have purchased multiple Cigarette Bins you will have received one key with every unit. We suggest one key be given to the cleaner and the others kept as spares. Note that all Cigarette Bins (ie Dry System, Wet System or Duo System) use the same key.

 

Q. IS THE CIGARETTE BIN SECURE?
A. Very secure. All Cigarette Bins are one piece units, vandal resistant & tamper proof - and unless you have the correct security spanner they cannot be removed. We guarantee it.

 

Q. WHAT ABOUT THE RISK OF WALL MOUNTED CIGARETTE BIN SMOULDERING OR EVEN CATCHING FIRE?
A. That's a very good question and there are a few answers to that question.

All Eco-Pole Ashtrays come with a 'butt it here' section and almost all smokers do butt out their cigarettes before placing them into the Cigarette Bins. However even if they don't, our unique Cigarette Bin design does not allow a chimney effect - and most butts quickly die out.

The reason that many of us have seen wall or post mounted ashtrays smouldering, or even on fire is because those units usually do not provide a "butt out here section" and/or have openings that allow the deposit of paper and general rubbish. That simply can not happen with Cigarette Bins.

All Cigarette Bins feature small "cigarette butt only entry points" which eliminate the insertion of paper and general rubbish deposits. FIRSTEN ASHTRAY has never received a single report of any Eco-Pole smouldering or igniting. Not one.
  
Designed for complete 100% piece of mind, FIRSTEN ASHTRAY recently released Cigarette Bins WET System totally eliminates any possibility whatsoever of smouldering or ignition. That's because they're water fillable / liquid chargeable.

 

Q. WHAT ABOUT THE RISK OF SHARPS?
A. That's an even more important question. The cigarette butt only entry points refered to above on all Cigarette Bins also eliminate the ability to place any sharps or syringes into an Cigarette Bins.

We consider that an essential part of our product design. Before you think about purchasing any alternative supplier's product, we suggest you ask them the same question.

 

Q. WHAT ARE CIGARETTE BINS MADE FROM?
A. All products in the Cigarette Bins range are completely rust and corrosion proof. They are made from 100% Stainless Steel and Galvanized steel with powder coating. Even our lock mechanisms are rust proof.

 

Q. IS IT POSSIBLE TO HAVE OUR CORPORATE LOGO &/OR A MESSAGE/SLOGAN PRINTED ONTO OUR ECO-POLES?
A. Absolutely -We can print or emboss customers' LOGO, message or slogan onto the Cigarette Bins according to customers' design artwork.